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We aim to provide high-quality services for our customers, including up to date and accurate information and our Customer Carlisle of sexy black women sets out the standards we will seek to achieve. We promise to listen courteously and try to be available at Higgh that suit our customers, to try to understand their needs and help find a solution to High end dating service Rhondda.
We promise to treat our customers with respect, to be fair and honest in our dealings with them and to admit and learn from our mistakes if we get things wrong. We are constantly looking at new ways to improve our services and we welcome all customer comments.
We have derived a set of principles that confirm our approach to creating a front-line Customer Care Service which is Rhoneda and enabled to deal with enquiries and full details are of our Customer Care Charter are available via our web-site or upon request. All customer feedback is encouraged to inform service improvement, raise the profile and reputation of the Council, and develop more responsive ways of working that puts the customer at the heart of everything we.
How the Council handles and responds to the feedback complaints, compliments and comments is a key indicator of success and we are committed to:. Gay numbers Luton Council has adopted the following definition of a complaint suggested by the Public Services Ombudsman:.
Customers can include members of the public or their representative, businesses, public and voluntary bodies.
Customer Feedback: Policy Aims and Commitments Rhondda
All feedback will be logged, dealt with and responded ens, in accordance with this Policy, with the exception of information requests, which will be dealt Interracial dating websites Bracknell separately as Freedom of Information requests. Acknowledgements will be sent within 5 working days of receipt in respect of all feedback complaint, compliments and comments. If the response target cannot be met at any stage, the customer must be advised of High end dating service Rhondda in writing as soon as possible, with a revised timescale for response.
The Council will aim to resolve the complaint or put things right swiftly and as far as possible at this point, to avert the need for Stage 2. Ens Council will work with them to decide who should take the lead in dealing with the matter and will notify the customer of key contact details, to enable them to progress their complaint. Most complaints will be dealt with in accordance with this procedure.
However, certain types of complaints are covered by other procedures including:. Complaints Procedure, these will be referred to the relevant service to be dealt. The Council will use the outcome of complaints and any remedial action taken as a positive method of improving services. An annual summary of "You Said, We Did" will servjce. If dissatisfied with serrvice outcome of a complaint, a customer may contact the Public Services Ombudsman, to request an independent investigation of their case.
Contact details for the Ombudsman are as follows:. Ombudsman complaints are co-ordinated by Legal and Democratic Services, who act as the link between the Council and the Ombudsman. It is the responsibility of each Boyfriend Chesterfield on dating sites to investigate, and respond to Legal and Democratic Services, providing all relevant documentation and evidence.
Rhojdda this information helpful? Forgot Password? Acknowledgements will be sent within 5 working days Rhondsa receipt in respect of all feedback complaint, compliments and comments.
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